Customer Testimonials
Process was easy and smooth. I couldn't have been more happier with my experience. Great service from beginning to end.
⭐️⭐️⭐️⭐️⭐️ Best Truck Buying Experience Ever – GMC Sierra Texas Edition
I recently purchased a GMC Sierra Texas Edition from Beck and Masten Buick GMC South with Ada Pasasin, and I can confidently say it was the best vehicle buying experience I’ve ever had.
Customer Service:
From the moment I walked up to the dealership, Ada at Beck and Masten made me feel like a priority. She was friendly, knowledgeable, and genuinely interested in helping me find the right truck. As my salesperson she was exceptional—no pressure, just honest guidance and a deep understanding of the Sierra lineup. She took ... Read More DealerRater - Jun 10, 2025
They did not give me the parts they took out of truck. The valet guy that go my truck was rude. Felt like since my truck was older it did not matter. My starter was good when they replace the battery terminals, the starter broke and I had to pay for a replacement. When question about why I had to pay they stated cause it was not the technician’s fault.
Good services friendly people, the only problem needs to wait little longer time other wise okay
Everyone was professional; however, my tires were not rotated as charged. I marked them and they came back the same.
courteous service advisors through inspection and repair like text updates on vehicle status paying at counter no delays
The experience on purchasing this vehicle was flawless. Noe Saenz (sales person) and Roy from management were very professional and helpful. Will definitely recommend Beck and Masten!
Waited four hours for a simple oil change, at the time the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and take it back at a later date to get it checked!! What happen to customer service. Never seen the ticket writer until I paid my bill and then I had to schedule another appointment to go back again.
My experience with the sales person was very professional and courteous thank you very much
The customer service was excellent. Cody assisted me with my purchase and did an outstanding job helping me select my new truck.
Exelente servicio trabajan muy bien y no se tardan tanto muy atentos al servicio del cliente
I had a pleasurable experience at Beck & master Buick GMC. The whole staff was very professional helpful and treated me well. Your sales person Cody Dingman did an excellent job as well. I would definitely recommend purchasinga vehicle from Beck & master.
The service provided was excellent and in a timely manner. The people were nice and very helpful
Lots of inventory and great people! Very attentive and put in the work to make it happen!
Not great I feel like I got a new injector without a compression test. Was told 3-4 days and it was two weeks. The vehicle is exactly the same as when I took it in. I paid $1289 and nothing is fixed.very dissatisfied
Very Proffisional and Helpfull Rasie Hernadez took there time to help us out very sanctifies
This dealer had was very friendly. They were helpful finding us the perfect truck for our family
Service was great. Per invoice multi point inspection done but no breakdown of MPI noted.
Ena was helpful, informative, extremely responsive when was asked a question. She is the best sales person I have ever had when purchasing a vehicle.
They fixed my warranty work in a timely manner and provided a rental car. They kept me up to date on progress.
I like the fact that they are willing to do whatever it takes to make sure the customer is satisfied.
Great survey from this dealership every time I enjoy the service in also communication skills are amazing
I recently had the pleasure of working with Ada Pasasin at Beck & Masten, and I couldn’t be more satisfied with the experience. From the moment I arrived, she was attentive, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure.I left the dealership confident and happy with my purchase. I highly recommend her to anyone looking for a trustworthy and helpful dealership experience.
Ena was very helpful and knowledgeable. She made car buying a good experience for us!
Ena worked with us for weeks to get us the perfect truck. She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely as easy as the first. The paperwork process was also a breeze. Every part of out experience was perfect!
Very professional and knowledgeable. They were there for me and truly wanted me as a customer.
I’m beyond impressed with the team at Beck & Masten!
I was searching for a very specific vehicle, and when I saw that Beck & Masten didn’t have it on their lot, I started working with a competitor. After a lot of frustrating back and forth and no deal in sight, I got a message out of the blue from Orlando Pasasin at Beck & Masten — they had found exactly what I was looking for. But not just that — the vehicle had a better package and came in at a better price than the competitor ever offered.
No ... Read More DealerRater - May 23, 2025
They were able to get the problem resolved. In a timely manner. I am glad I was able to get it fixed.
the are very helpful and kind the process was very fast and did not take all day like other dealers
Excelente 👌 excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente excelente 👌
Timely, thorough and professional service. The entire process was seamless and Ada, Orlando Kim and the rest of the team helped to address all of the issues that came up.
Not too happy about timing chain going out under 100,000 miles but Shane and the team in the service department were great!
Quick and easy transaction . Whole sales / finance team were great. Will make another purchase with this group .
Ada was our salesperson. She did a great job negotiating with and for us. We were driving out in my new Buick Envision in no time.
Service is excellent. Just stop overbooking appointments to cut down on the wait time. Clean waiting area is a plus.
The dealership was nice and clean easy to find and was fully staff so you was always asked if someone can help you.
Friendly but they try to charge me for a CT effect fccX xc"shop charge" that I have never paid and I have done servic before. They removed it because they couldn't justify it. But the reason that they gave me didn't make sense. Check your receipts when getting service done!
Robert’s was very helpful and the whole team was amazing. Could not have asked for a better car buying experience
Worst service department I’ve ever dealt with this is this second time I’ve had to deal with the horrible service from them got my vehicle January 2024 march 2024 had to take it back to get major engine work done that took them 2 weeks saying they were waiting for parts to come. Fast forward February 2025 not even a year later same issue again dropped it off February 17th didn’t get my vehicle back until march 30th. Service advisor Rocio had horrible communication skills constantly having to call and try to get updates on what was going on with my ... Read More DealerRater - May 9, 2025
I just got a 2025 GMC Sierra SLT from Rafael Benavides, Great Service. Will definitely be back for my next vehicle.
Professionalism and curtious in the services. Answered every question I asked and if they didn't know the answer the service rep got it for me. Love commning to get my vehicle serviced here. Satisfied customer!
Ask for Maximo and Earl! I’ve gone to this dealership for 4 years and I’ve never had a better experience than I did with Maximo and Earl. They took care of me like family and I’d recommend those 2 to anyone.
Made a purchase from B&M living 4 hours away and they made it seamless. Consistent with answering questions and great communication all the way through. By far one of the best dealerships I have dealt with.
Had a very good experience at the dealership very good sales lady nice will return
Great dealership and Ada Pasasin was so thoughtful and caring during my newest purchase. I Definitely will recommend Ada to family and friends.
I drive in from Dallas to get my oil changed. BB is professional, patient and kind. He provided me with an overview of what would be needed for the next visit. This information is helpful so I can plan accordingly.
Thanks Rafael Benavides for helping me with my 2025 Gmc Sierra Denali. Will all my friends and Family.
Great dealership and Anthony did a great job and very easy going!!! Best car buying experience
This is my second truck with Ada and she has been pleasant and easy to work with. I recommended her to one of my friends who bought a truck from just days after I did. I will continue to recommend her to family and friends.
My car buying experience was stream lined and easy at this dealership, I would definitely recommend.
Adrian was a great sales person and made my experience exceptional I went in looking and came out buying a brand new 2025 gmc sierra 10/10 experience
Great place to find a good purchase. Luis Rodriguez salesman is a great person to work with
Ada was very knowledgeable and great to work with. She went out of her way to get me the best deal and make sure I was taken care of
Simply put, ADA is by far BEST in class! I will be sending anyone I know her way.
I had a really good experience at beck & masten. My salesman was very nice and helpful
Very satsfied with service that I received on my last visit all my problems were solvedj .
The most upfront honest dealership I experienced out of four others that I visited much appreciated 50 miles from my house but it was worth the drive.
Worked to get you what you wanted and was patient without having the sales pressure
All the staff were professional and were very helpful, excellent service was provided, my car was well serviced by the staff
Claudia was great! Fast customer service and very professional! I highly recommend her if you need good customer service
I would recommend this dealership to everyone. Very professional and gets job done. Thank you
Displeased with the customer service. I had to call to see I’m my vehicle was ready, it was dirty inside and out. Not pleased!!!
Today as always I had a great time with my excellent experience at the service center.. Adam my advisor was very helpful and polite and most of all he knew what he was doing. Thanks and keep up the good work!!
Rafael Benavides helped me get my New 2025 Gmc Acadia, made the whole buying experience the best i ever had. i will recommend him to all my Family friends and co workers.
The process was very smooth and easy. Pretty satisfied with ending results. Will recommend to my friends
Friendly and fast service every visit! I called Beck & Masten at 9:45am, set my oil change appointment for 10:45am, and was on my way by 12pm.
Everybody was very helpful and made sure I got exactly what I needed. Great service.
Great service had a lot of help with making my purchase was a great experience
They are hard working people who try their best to solve all problems that come through the door. Whether it be through an outside extended warranty or a dealership warranty! Even when the outside extended warranty people aren’t communicating well they always communicate to the best of their ability about the situation at hand! And they are quick and efficient as well! I suggest you request Ms. Rosie for your servicing needs and ask for Luis as your technician as well both are great people to deal with!
Great place to do business. On my 2nd vehicle from them. Great service department. Can't say more
These guys were awesome! Anthony helped negotiate a very fare deal. Robert was very helpful and talked us through our new car. Earl helped us get our financing and warranty taken care of. Overall a great experience. We will come here first for our next GMC!
Went into the dealership to look at a Chevy Blazer preowed certified car and was helped by Josue which was and has still been very helpful.
Robert Hernandez is an excellent salesman. He's very professional and did everything for me to drive home a new vehicle!
Great sales experience with Anthony and Jay Hernandez! Come see them! Fast and easy worth the time!
I arrive exactly at seven in the morning for my appointment. Service was fast and staff was friendly would recommend.
Mr. Roy, Mr. Noe, and Miss. Lizz did an excellent job getting me into my new truck thanks again for all y’all’s help.
The service was great and Jessica was a great help and was very welcoming I will be back thanks
Ralph was awesome! Didn't make me feel pressured into getting things I didn't want. You can tell he is a good person. I wish I could remember the guys name in the financing department. He was great as well. got me a wonderful rate and my payments right where I wanted them.
The Labor for changing a head light was 200.00 $ a hour will tell all people not go their for anything
Overall experience was excellent but I waited too long. I made an appointment thinking it was going to be faster. I understand it was around lunchtime but maybe they shouldn’t schedule appointments around that time.
I left my car 10 days ago for a recall service. Adalberto was very nice and friendly. He kept me updated by phone calls. Last night my car was ready and clean!! Thank you Adalberto, thank you GMC!
Very fast good and friendly service.I will recommend to all my family and friends.
Rafael, Maximo and the team at the dealership was super helpful and friendly. I honestly didn't think they'd be able to work with my situation, but they went above and beyond.Highly recommend checking them out if you're in the market, they'll take good care of you!
Great service but really need to follow-up on insurance coverages so we don't get stuck paying overages
Adam Pasasin at Beck and Masten Buick GMC has been the Absolute Best! Super nice and easy to deal with. We texted, sent a few emails back and forth, then came to a deal. I arrived and was only there a couple hours to complete all the paperwork before owning my new ride. I highly recommend Ada Pasasin at Beck and Masten. Thanks for a super good deal on my new ride.
The entire Beck and Masten team went out of their way to make me feel like family. They didn’t stop until I was happy and that tells me they are an organization that I can have a long term relationship with. It was a short pleasant process in getting the exact car we wanted at the price we wanted to pay.
Maximo made buying a new truck very easy and he was very helpful on setting me on my new vehicle.
Since the first person answering the phone to the last one who handle my car’s key back, all are very kind and professional. Kevin Truong would answer all my questions and concerns. For that I would give them 5 stars, they have a lot of costumers coming in and out making the wait time to long just to get the diagnostic though. That is the reason I am giving them 4 stars.
This dealership was amazing our sales man josue was very friendly and took his time to explain every details and answered all our questions and concerns .even it was a late they took there time with us .the manager and financial guys were also very kind and patient with us . We had the best experience at this dealership.
Great customer service and friendly sales staff, I strongly recommend Beck & Masten South to anyone who wants a new or use vehicle
The people I have dealt with are very accommodating. It's easy to make an appointment. We are very pleased.
Great Experience! Salesman Mr. Sparks is Awesome. Everyone was really nice and welcoming! Awesome Experience
Excellent service! Friendly staff, quick turnaround, fair pricing made my car maintenance hassle free. Highly recommend!
I went in for a recall for the airbags in my car. Alberto was very professional, he told me it would take four hours to complete and offered a ride to my home if I needed it. The mechanics finished in less than four hours which was awesome.. overall I have no complaints. Great job.
Nice dealership, but bad ethics. Specially stay away from Mr. Marco the Cuban. He is a disrespectful, back stabbing person and dishonest. He thinks he is better than any one and like to manipulate the customer if you let him.
The best dealer in Houston with professional working and very friendly. Will make referral and buy again in future.
Excellent experience buying my car! I highly Recommend Rafael as your next sales representative for new or preowned! He went above and beyond for my purchase! I will Be back for my next vehicle purchase.
Good service and prices. But I would like to have had my phone calls or texts returned. After the dealership had my car for 7 hours I called to check on the repairs.
Truck was towed in. Alberto is awesome. Kept me on the status of the repairs the whole time.
They had my truck in for service, turn around was pretty quick. They worked with my warranty company, to save me money
