Customer Testimonials
Had a recall. The Uber service was unexpected and very nice. My truck was returned in the same condition. Everything was smooth and easy. Much appreciated.
Very professional nice dealership Jose Cuellar took good care of us. Super satisfied with his experience and help!
The drop off area was very busy but advisors were friendly and accommodating. My estimated wait time was 90 mins but, surprisingly, it was less than 30 minutes. Waiting areas are plentiful and clean, inside and outside, with complimentary refreshments and adequate spacing. To my dismay, I thought my first oil change was going to be free. My free oil service was denied because 'the GM one year rule' had elapsed by one-month 😞 with only 4,000 miles on my vehicle. I purchased an OEM air filter and I was, again, surprised by the excellent competitive pricing compared to online retailers. Based on my ...
Gabby Andreu (Cano), Service Advisor, is excellent!! Very professional and personable.. The Service Techs continue doing an excellent job maintaining our Buick Enclave.
Service Manager was most helpful , and most friendly employee in get me in out the service department
I didn't get my truck washed like I was promised..
Albert, my service advisor was very nice. I did not have any issues with this visit. I will return in the future for my car service needs.
Nice, helpful staff. Great vehicles but over priced, especially when you have to pay 5K over MSRP.
Edgar Ramirez was amazing and moved things along really quick. He also got me into my dream car! Please stop by and ask for him !!!
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They give 100% customer satisfaction
Absolutely outstanding service and professionalism Absolutely immaculately maintained facility They were very concerned to address all Issues and needs that go out of their way to earn your business and make you happy I highly recommend this dealer
Outstanding professionalism and the utmost in courtesy very sincere and caring staff the facility is new and clean and immaculately kept they care about earning your business and they will go out of the way to make you happy they go the extra mile for everything I highly recommend this dealer I got the best service and deal ever from Beck & Masten.
The best Excellent customer service they help me with everything I needed very happy with my purchase I really recommend this dealership!!!
Beck&Masten was a very nice experience.The salesman Joshua was very helpful and knowledgeable about the vehicle. I just wanted to thank him.
The service at this dealership is Awesome. They went above and beyond to take care of my automotive needs. This dealership is number one in customer service.
I visited beck & Masten Buick dealership located in the south area and we were attended by Rafael and he was such an amazing worker answered every question we had . We are now satisfied with are purchase!
Raphael was my salesman and you can’t ask for better! Everyone was friendly and helpful. Highly recommend shopping here.
Great customer service from scheduling appointments to the service when you get to the dealership. Consistently awesome customer service.
Irvin in the parts department is awesome!
Very good service at the time when you go inside and they say the truth all the time and communicate before the due the job.
friendly staff great service clean atmosphere
woah! Through out my journey buying and collecting cars from various dealers this dealership stands out the most. Traveling from Austin Tx. to Houston Tx. they made the process super easy, seriously! Shout out to the salesman Nathan C. Once I finalized signing paperwork I went outside to prep my trailer and load the car. Within the second I started to pull my ramps Jose C. dropped everything he was doing and proceeded to help me load the vehicle and strap it down. Keep in mind it was 102 degrees out! Given the experience, I wouldn’t mind driving another 3 hours ...
They were able to take care of me with an oil chance and tire rotation even though the online services said they were no more appointments available.
10/10 service. Kind and helpful, and got me into the perfect car for me. Would absolutely recommend to anyone looking for a new/used vehicle. Finance department made things quick and easy and painless. Stellar experience overall. Definitely made me a lifetime customer.
Beck & Masten are the best!!! We handled most of the details over the phone and I picked up my new vehicle within 30 minutes! Customer Service at its finest!!
Monty. Best salesman ever
Fantastic and professional people helped me and my wife with a great price and very friendly and got the dream car for my wife!
The service I received was good, the staff were friendly and helpful and I look forward to working with them again.
From purchasing a vehicle to getting my service work done Beck And Masten is the best in the business.
Excellent service and nice place. Always people pretty kind. . I love go there any time
Everyone at Beck&Masten was great! I worked with Toby and he was wonderful. Nothing was hidden, he answered all my questions and made the buying process so easy. I plan on driving my Acadia for a long time but when we need another car, we will be back!
Jason Ruppert was the best. He was thorough in his explanation but not pushy. We will definitely return to this location.
I appreciate buying my 2021 GMC Yukon from is dealership and having a excelente service done on it.
Great experience with my man Tanner and frank 2nd truck in the books appreciate you guys
I had taken my 2021 Silverado back to the dealership I bought it at 3 times to be fixed to no avail,I was referred to take it to Beck & Mastin ask for Rosie Hernandez so I did.I called her dropped off my truck in less than 24hours I received a text message my truck was ready,I can honestly say they take pride in all that they do.Beck & Mastin now has a New Customer.
You all need to pay more attention to topping off ALL fluid levels. Windshield washer fluid and so forth!
After months of getting absolutely nowhere with Austin GMC dealers my neighbor told me I was wasting my time and to call Beck & Masten in Houston. Within 2 weeks, my salesperson Jason Ruppert, was able to get me exactly what I was looking for, an all black diesel Yukon -which is one amazing vehicle btw. Isaac Macias, my finance manager, was incredible too. Completely satisfied and will no doubt return when I?m ready to get my GMC truck. Houston is not far from Austin and has some amazing food options too, just ask Jason !
Abby was great assisting me with my airbag recall! I drove to the dealership ans she arranged users for me to depart and return to the dealership for pickup.
Quick and easy very professional!
Bought a Cadillac and have to say it was probably one of the easiest car buying we’ve ever done and Will was a champion and highly recommended him to anyone looking to buy.
They’re always efficient and they are always friendly. I’ve never had to wait too long for my car and they only recommend me services that I truly need.
excellent customer service
Nice people and fast service. Always do a great job.. love that they have free coffee and water.
Excellent and quick work. Staff was friendly and very helpful when it came to getting my repairs done.
My auto needs were met and very pleased. Thanks for your service and Rosie was very helpful
We were very pleased with the service, and appreciated them bringing our vehicle to us!
The salesman and managers handle my search for a new vehicle wonderfully. Everyone there is friendly and courteous. Would recommend purchasing GM products from this dealership.
I had an appointment and my oil change was done in one hour and they texted me that it was ready.
Serett is hands down the best!! she helped me get the car I wanted and went above and beyond to make it happen for me She is very professional and honest person I definitely recommend to anyone also this being my first time buying a vehicle she made it breeze thank you again
Absolutely fantastic service. Had to come twice to fix the issue but there service center manager Daneil took great care to make sure my experience went smoothly. Definitely coming back for future service needs. Can’t wait to get my Hummer from here too.
(Translated by Google) EXCELLENT SERVICE (Original) EXCELENT SERVICE
Daniel the service manager went through alot of work to get me great tires at a reasonable price. And the service was fast by a mechanic named Raymond!Daniel also helped me get on the sunbit affordable program! I'm on the road again. And am very grateful to this dealership!
Great experience buying a work truck for my husband. Would definitely recommend.
I've always felt like they take care of me no problems here, great customer service reps and excellent turn around service when working on my Truck .
The guys who helped me with the purchase of my vehicle were very professional. Nice and friendly , explained every thing about the features in my truck .Monty , Dale , and Mohammed are the guys who helped they deserve to be recognized Thanks for yalls help keep the good work up . If you're looking for a new vehicle ask for Monty or Dale team work makes everything run smooth
Dealing with Irma Salinas was a Great experience. The Buy process was painless, really worked with me.
They checked and did all i asked and gave recommendations
Richard, was very professional with my used 2022 Ram. Meet me halfway from Houston and Fort Worth making my experience easy and smooth. Did not push the sale to hard which took some stress off the decision making process.
Irma was fantastic to work with. There was no heavy sale pressure. It was not painful at all. The staff was friendly and kind.
Service center took me on the same day with no appointment and got the job done! Gaby my service representative goes above and beyond to make things happen!
Always Great Service Advisors and prompt service. Taking care of your vehicle as its like their own.
The amenities we on point, coffee, water, and very clean seating area & bathrooms. I assisted by Rosie Hernandez, she kept me informed and up to date. This is my second time I have been to this location and the first time I have worked with Rosie, and I fully recommend this service location if you have a Buick.
The staff was friendly. My car was ready when they said it would be. It is nice to be able to take your car to the dealer for service and get a better price.
Great representative Rosie been working with me for over 20 yrs she?s great
They completed the work in a manner consistent with my needs. The work kept my downtime to a minimum.
So yes my truck was there longer than I liked and it was rough since my husband and I both work . All that being said Edward was my service advisor and iam sure he got annoyed case I call every day sometimes more than once, but he was always patient with me when I would get frustrated.. well we got our truck back it’s running great and we are happy ! I know times are different with shortages and other stuff but I would recommend this place . See for your self ask for Edward .. Thank B Maberry
Rosie is amazing!! Very helpful!! Very professional!! She is in the service department!! I appreciate how she truly cares for her customers!!!
Very efficient, great customer services and sales, I’ve been a customer for several years now.
This place is one of my favorites whenever I am looking for a car. The first time I was attended by Chris Dominguez in 2014, he was very attentive and noble. I loved the kindness and attention he gives you and the effort he makes so that you qualify and take you to the car that you really want Chris Dominguez not only treats you like a car salesman he also becomes a friend more excellent person, I have recently purchase another vehicle here, 3 times I have bought here and what I say I mean from the heart they did not ...
Great sales service and service department. Highly recommend Beck & Masten GMC.
Very professional and courteous.
Good experience. Did not like the fact when I wanted to confirm the oil used in my truck was the correct oil because the service order did not specify “D Dexos” I was treated like “how dare you ask .. we don’t make mistakes”. Well not your dealership but it’s well documented by 3.0 Duramax owners dealships have tried to use regular oil due to supply issues. So as a customer if I want to verify .. don’t make such a big deal. It’s a $64k truck .. I’m going to make sure I protect my investment.
I found what I wanted immediately and the transaction went quickly and they did everything they said they would do.
Best ever experience shopping for a new vehicle. Sharlene was extremely helpful during all aspects of the process, before, during and after purchase..
Una Empresa muy comprometida con sus clientes dando en servicio muy bueno gracias también al vendedor Sr. Richard. Por su apoyo y darme la mejor atencion
This was by far the best ever experience with any dealer to purchase a new vehicle.
Good quality Service at a minimal wait time.
good service and all employees are really helpful.
Maximo is the man, Friendly with a great personality. I found them to be more direct and transparent than other dealerships
I’m so glad that mr. Daniel wood the express service manager found the problem with my truck after I been dealing with the same problem since I bought it in 2019.David is very professional, knowledge and friendly. We need more people like him in charge at dealerships. Thank you beck&masten
Courtesy, Service and Location s
Great customer service. Friendly and professional sales person. General manager Reed was very very helpful.
Amazing job!! Everything when well did a fantastic work!!! Keep doing a fantastic job. Keep it up!!
The worker, Gabby, is always knowledgeable, pleasant, and friendly. If she doesn't know the answer to my question she will say "let me find out and get back to you". I appreciate that she doesn't try to know EVERYTHING about my truck.
They have good customer service and always available on time whenever when you call them
Tanner was an awesome sales person and made sure we had everything we need and keep us informed the whole time
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